Returns & Exchanges

Return & Exchanges

Before you return a product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in rural India, resulting in each product being unique and slightly different from each other.

Let's not think of an irregular weave or print or a stitch as a defect. Handloom by definition means a glorious uncertainty when it comes to uniformity. In spite of these variables, at Adorn we stand behind the quality of our products and we will replace the product free of cost if you are not satisfied with your purchase for any reason.

Please read below our return & exchange policies before you return any item. Please note that Exchange or Refund will not be made against the non-returnable items, unless there is a defect or different from its description

Reverse Pick Up Policy

We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.

• We request you to maintain the original packaging of the items to be returned, including the Fabindia tags.

• Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.

• The items for reverse pick up will be picked up within 4 business days from the date of request.

• After the receipt of item(s), your request for returns/exchanges would be processed.

• In the case of returns, banks normally take 7-10 business days to process a refund once it has been initiated from our end.

• In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.

Some of the pin codes are not feasible for Reverse pick up, in such cases the customer will need to send it back to us.